MimiSilk Nova | Dual-Wavelength 830nm & 415nm Professional Anti-Acne Device

FAQ

• Who can use the MimiSilk Nova 830nm/415nm Device?

  The MimiSilk Nova 830nm/415nm is suitable for anyone aged 18 and above. It is particularly for teenagers in their puberty stage and those with acne-prone skin. This device is intended for Fitzpatrick Skin Types I-V. Here are some additional precautions:

  1. For teenagers under the age of 18, please use it under the guidance of a dermatologist.
  2. If your skin has any skin diseases, wounds, crusts, bleeding, sunburn, darkened skin color, or any other similar conditions, do not use this product.
  3. Pregnant women must not use this device.
  4. This device is not waterproof. Do not store or use it in damp environments.
  5. Do not look directly at the scanning window when the device is on.
  6. Do not use this device when charging.

• Frequency of Nova 830nm/415nm Use?

  The device should not be used more than five times per day (the frequency may be appropriately increased based on the severity of acne; it is recommended to use 1 to 4 times within 24 hours, with each session lasting either 8 or 16 seconds).

• How long does it take to see results?

  Only 8 seconds per acne spot. Three-level energy adjustment. Results can be seen as soon as the next day at the fastest.

• Do you ship to my country? Do I need to pay customs duties?

  We currently ship to the United States, Canada, Australia, all European countries, and selected Asian countries, including Saudi Arabia, the United Arab Emirates, Israel, Singapore, Malaysia, Thailand, the Philippines, Indonesia, Hong Kong SAR, Taiwan, and Macao. We offer prepaid duties for all shipments.

• Can I travel with the MimiSilk Nova 830nm/415nm Device?

  Yes, it's portable, wireless devices that travel well. Each laser is small enough to fit in a carry-on bag, does not need to be plugged in for use, and contains a built-in lithium-ion rechargeable battery. If possible, we recommend packing the device in its original packaging to avoid damage.

• Are there any restrictions when using acne patches, applying facial creams or taking medications?
  1. The acne removal patch cannot remove the pimples. It merely absorbs excess oil and body fluids and isolates dirt. It is not recommended for long-term use. A long-term enclosed environment will accelerate the reproduction of Propionibacterium acnes.
  2. The cream containing 2.5% benzoyl peroxide can be used in conjunction with Nova 830nm to assist the subsequent moisturizing and repair steps.
  3. Generally, topical medications cannot be used together with Nova 830nm/415nm. If you are unsure, please consult a dermatologist.
• Can Nova 830nm/415nm be used in conjunction with Iris 1450nm?

  For people prone to acne, we recommend using Nova 830nm/415nm and Iris 1450nm. During the period when acne is prone to occur, use Nova 830nm first to treat the acne. Once the redness and inflammation subside, then use Iris 1450nm to eliminate acne marks, acne pits, replenish collagen, and ultimately achieve smooth skin (avoiding areas of damaged and swollen skin on the face).

• Why doesn't my device work anymore?
  1. First, please check if the device has entered the child lock mode. Press and hold the power button for 4 seconds to unlock the device. After hearing four beeps, immediately release the power button. At this point, one more beep will be heard, indicating that the device is now usable.
  2. Record the fault video and send it to the customer service department via support@mimisilk.com. This will help our technical department identify any potential issues with the product and provide a much quicker solution.

  Our products come with a 90-day money-back guarantee and a 2-year warranty. If you have any problems, please feel free to contact us. Our customer service is available 24/7.