FAQ
Iris 1450nm
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What is Nano-Matrix™ patented fractional laser technology?
Nano-Matrix™ Patented Fractional Laser Technology:
• World-class semiconductor laser, 1450nm single-wavelength high-quality light source.
• Each laser beam spot is only 1/6 the diameter of a hair strand, non-ablative without causing skin peeling or pain.
• The highest-grade single laser beam delivers 12mJ, approximately 1/4 of the energy of in-hospital equipment. -
What is Dynamic Scan™ magnetic levitation phased scanning technology?
Dynamic Scan™ Magnetic Levitation Phased Scanning Technology:
• Exclusive patented magnetic levitation phased technology enables the customization of each swing arm, hovering, and light emission sequence within milliseconds. 12 minutes can accommodate over 10,000 light beams, achieving uniform coverage of the entire face compared to the stamping method, with no limit on the number of flashes, and it is stable and precise.
• Suitable for independent operation by users. -
Who can use the MimiSilk Iris 450nm Device?
The MimiSilk Iris laser can be used by anyone over the age of 18. It is safe to use and suitable for all skin types and tones. 1. Do not use it while your skin has skin diseases, wounds, scabs, bleeding, sunburns, tanned skin, or other similar conditions.
2. Pregnant women and people under 18 years old are not allowed to use this device.
3. This device is not waterproof, do not store or use it in a humid environment.
4. Do not look directly at the scanning window when the device is turned on.
5. Do not use the device while it is charging. If you are sensitive to light or have taken photosensitizing medications, please do not use this device.If you are sensitive to light or have taken photosensitizing medications, please do not use this device. If you are unsusulfonease, take a photosensitivity test before using the device. If you are taking medications known to enhance photosensitivity, please do not use this device, as it may cause severe side effects. Such medications include non-steroidal anti-inflammatory drugs (NSAIDs) used for pain relief and inflammation reduction, as well as antibiotics including tetracyclines and sulfonamides.
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What areas of the skin can I treat with the MimiSilk Iris 1450nm Device?
The device is designed with 5 scanning areas seperately based on facial features:
- FOREHEAD
- PERIORBITAL(Left and right)
- CHEEK(Left and right)
- UPPER LIP
- CHIN
Based on your needs, you can select one or multiple areas for scanning. The indicators of the selected areas will be brightly lit, while the unse - lected areas will remain dimly lit. It is recommended to complete scanning of all areas from top to bottom, following the area indications.
*For the use of the neck (excluding the thyroid area), chest, and hands, we currently do not have relevant test reports. We recommend using low energy first to observe the effect.
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Does Iris 1450nm hurt? Are there any side effects?
For most individuals, the treatment process is virtually painless. For first-time users, we recommend starting with level 1 and trying a higher level if you find it tolerable. Compared to the large spot laser, our fractional laser does have a relatively obvious stinging sensation, especially when using levels 2 or 3 for the first time. This is also an indication that the device is functioning properly.
It is a normal phenomenon if there is a slight redness after use. It will disappear within 15-20 minutes after applying a facial mask, with no recovery period required.
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Frequency of MimiSilk Iris 1450nm Use?
1. The core period involves 3-4 sessions per week, and the entire process of collagen activation lasts for 8 consecutive weeks. This helps to invigorate the skin, activate the repair mechanism, and is the crucial stage for achieving significant results. 2. Entering the 4-week rest period, the use will be suspended for 4 weeks. The achievements of the core period will be consolidated to allow the skin sufficient time to recover, adjust, and avoid excessive use. 3. Then repeat the "8+4" cycle continuously to ensure that the skin remains in good condition for a long time.
Tips: If during the 8+4 cycle, there is an interruption of 2 weeks or more, it is recommended to restart the 8+4 cycle to ensure the regeneration effect of collagen.
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How long does it take to see results?
Generally, there will be a relatively obvious effect within 8 weeks. The functions of controlling oil, smoothing skin, shrinking pores, and reducing fine lines have generally shown significant effects after 4 weeks of use.
1. Significant improvements in skin fine and skin elasticity problems were observed in 83% of subjects, with an average reduction of 43% and a maximum reduction of 62%;
2. In 89.7% of the subjects with large pores, uneven skin color, and dark color, the average improvement of light spots was 71%, and the highest improvement was one
87%;3. 79% of the subjects had significant repair of facial skin collagen with average collagen growth;
4. All subjects with blemish marks and pits, after use, blemish marks and pits have a significant reduction, the average improvement of 71%, the highest improvement of 89%;
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How is MimiSilk Iris 1450nm laser technology different from the NATL laser?
1. We employ the Non-Ablative Fractional Laser(NAFL) technology that is the same as that used in professional medical aesthetic devices. However, many products on the market still rely on the energy-distributed large spot technology(NATL, Non-Ablative Toning Laser), which represents a fundamental technological gap.
2. Core parameters: The core advantage of the fractional technology lies not in the area it covers per single application, but in the fact that it can divide the laser into millions of extremely tiny beams. Our individual micro-beam has a diameter of only 100 micrometers, ensuring that the energy is highly concentrated and precisely directed to the dermis layer, thereby efficiently stimulating collagen production while avoiding unnecessary damage to the epidermis.
3. Comparison of results: In contrast, the energy of the large spot technology (such as 2x2mm) is significantly attenuated during transmission, making it difficult to deliver sufficient energy to the dermis layer to generate an effective photothermal effect. The result is naturally greatly compromised.
In summary, MimiSilk Iris 1450nm has greater energy and higher efficiency, so the regeneration of collagen will be faster. However, compared to the large spot laser, our fractional laser does have a relatively obvious stinging sensation. After use, there may be a slight redness, but it usually disappears within 15-20 minutes; there is no recovery period.
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What's the difference between MimiSilk Iris 1450nm and other skincare options(LED and Microcurrent Therapy, Collagen Creams)?
Iris 1450nm vs. LED Red Light Therapy
Iris 1450nm is 200x more powerful than traditional LED Red Light Therapy, which operates using low-level light in the 500-1200nm range. LED light does not penetrate deeply enough to stimulate collagen production in the dermis and typically only affects the epidermis and shallow dermis. While LED can improve circulation and stimulate cellular activity, its collagen-stimulating effects are inconsistent and superficial, offering less lasting improvement compared to the deep, science-backed results achieved with Iris 1450nm.
Iris 1450nm vs. Microcurrent Therapy
Microcurrent Therapy works by delivering low-level electrical currents to facial muscles, which mimic the body’s natural electrical signals. The primary action of microcurrent is on the muscles, where it can temporarily tighten and tone by improving circulation. However, microcurrent does not penetrate the dermis deeply enough to stimulate collagen production, limiting its effects to temporary muscle toning and superficial lifting rather than collagen remodeling or skin rejuvenation.
Iris 1450nm vs. Collagen Creams
Iris 1450nm is about 20x deeper than the surface-level hydration provided by collagen creams. Our laser energy stimulates fibroblast activity in the dermis, directly promoting collagen and elastin production, leading to long-term skin rejuvenation and wrinkle reduction. In contrast, collagen creams consist of collagen molecules that are too large to penetrate the skin’s barrier, so they only affect the outermost layer, the epidermis. While collagen creams may improve superficial hydration and texture temporarily, they don’t stimulate collagen production in the dermis, offering no substantial long-term effects on skin rejuvenation or wrinkle reduction.
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Do you ship to my country? Do I need to pay customs duties?
We currently ship to the United States, Canada, Australia, European Union, and selected Asian countries, including Saudi Arabia, the United Arab Emirates, Israel, Singapore, Malaysia, Japan and Hong Kong SAR etc. We offer prepaid duties for all the shipments.
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Can I travel with the MimiSilk Iris 1450nm Device?
Yes, it's portable, wireless devices that travel well. Each laser is small enough to fit in a carry-on bag, does not need to be plugged in for use, and contains a built-in lithium-ion rechargeable battery. If possible, we recommend packing the device in its original packaging to avoid damage.
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Can the MimiSilk Iris 1450nm be used after cosmetic treatments like microcurrent or hyaluronic acid injections? Any precautions?
- After a microcurrent treatment, wait at least 12 hours before using the MimiSilk Iris, provided there is no visible redness or discomfort.
- After a Pico Laser treatment, wait 30 days before using the MimiSilk Iris.
- After hyaluronic acid or other injectable treatments, it is recommended to wait 30 days before using the MimiSilk Iris.
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Are there any side effects, and what are the solutions?
After each use, the skin may experience a slight redness. In rare cases, due to improper operation or the skin's intolerance to the high-level energy, scabs, blisters or pigmentation may occur. The corresponding solutions include: applying a soothing and moisturizing mask immediately after use, applying a lotion, essence and cream, and applying physical and chemical sunscreen the next day when going out.
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Can Iris 1450nm be used in conjunction with Nova 830nm?
For people prone to acne, we recommend using Nova 830nm and Iris 1450nm together: usually, during the acne-prone period, use Nova 830nm to treat acne first. Once the redness, swelling and inflammation have subsided, you can then use Iris 1450nm to eliminate acne marks, acne pits, replenish collagen, and ultimately achieve the goal of smooth skin(avoid the damaged and swollen areas of the face).
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Can MimiSilk Iris 1450nm be used alongside the laser treatment?
The MimiSilk Iris 1450nm and the laser treatment program at the beauty clinic are not mutually exclusive. They can even be used together: After the laser facial treatment is completed offline, there is usually a recovery period. Once the face is free from any damage or redness, our Iris 1450nm can be used in combination to achieve better stabilization and enhance collagen regeneration. If the laser treatment from the beauty clinic is used in conjunction for a long time, we recommend following the frequency of using it every other day and strictly adhering to the "8+4" weeks periodically is not necessary.
For users with deep acne scars, they can combine "beauty clinic fractional laser treatment" (such as 1565nm non-ablative laser) with Iris 1450nm as "post-treatment maintenance". This not only enhances the effect but also prolongs the maintenance period of the beauty clinic treatment.
Of course, from a cost perspective, Iris 1450nm is the most cost-effective choice. It comes with a 90-day money-back guarantee, a 2-year warranty, and a 5-year lifespan for only $599.
Nova 830nm
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Who can't use the MimiSilk Nova 830nm Device?
1. Do not use it if your skin has skin diseases, wounds, scabs, bleeding, sunburns, tanned skin, or other similar conditions
2. Pregnant women and people under 18 years old are not allowed to use this device.
3. This device is not waterproof, do not store or use it in a humid environment.
4. Do not look directly at the scanning window when the device is turned on.
5. Do not use the device while it is charging.
6. This device is intended for Fitzpatrick Skin Types I-V.
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Frequency of Nova 830nm Use?
The device should not be used more than five times per day (the frequency may be appropriately increased based on the severity of acne; it is recommended to use 1 to 4 times within 24 hours, with each session lasting either 8 or 16 seconds).
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How long does it take to see results?
Only 8 seconds per acne spot. Three - level energy adjustment. Results can be seen as soon as the next day at the fastest.
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Do you ship to my country? Do I need to pay customs duties?
We currently ship to the United States, Canada, Australia, European Union, and selected Asian countries, including Saudi Arabia, the United Arab Emirates, Israel, Singapore, Malaysia, Japan and Hong Kong SAR etc. We offer prepaid duties for all the shipments.
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Can I travel with the MimiSilk Nova 830nm Device?
Yes, it's portable, wireless devices that travel well. Each laser is small enough to fit in a carry-on bag, does not need to be plugged in for use, and contains a built-in lithium-ion rechargeable battery. If possible, we recommend packing the device in its original packaging to avoid damage
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Are there any restrictions when using acne patches, applying facial creams or taking medications?
- The acne removal patch cannot remove the pimples. It merely absorbs excess oil and body fluids and isolates dirt. It is not recommended for long-term use. A long-term enclosed environment will accelerate the reproduction of Propionibacterium acnes.
- The cream containing 2.5% benzoyl peroxide can be used in conjunction with Nova 830nm to assist the subsequent moisturizing and repair steps.
- Generally, topical medications cannot be used together with Nova 830nm. If you are unsure, please consult a dermatologist.
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Can Nova 830nm be used in conjunction with Iris 1450nm?
For people prone to acne, we recommend using Nova 830nm and Iris 1450nm together: usually, during the acne-prone period, use Nova 830nm to treat acne first. Once the redness, swelling and inflammation have subsided, you can then use Iris 1450nm to eliminate acne marks, acne pits, replenish collagen, and ultimately achieve the goal of smooth skin(avoid the damaged and swollen areas of the face).
IPL
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What is IPL hair removal?
Intense Pulsed Light (IPL) is one of the most painless and long-lasting way to remove hair. Is a light that targets the melanin in the hair follicle, which breaks the cycle of hair regrowth. With continued use, it delivers long-lasting hair reduction.IPL hair removal treatments are a great way to achieve long-lasting results without the hassle of shaving or waxing.
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What is the difference between IPL and Laser Hair Removal?
The main difference between IPL and laser is the type of light used. IPL or intense pulsed light, is a broadband pulsed light, whereas laser is a single monochromatic light source. IPL and laser technologies both target the melanin in the hair follicle and you can expect permanent results from both. Energy, frequency and hair color are all determining factors in the efficacy of the treatment, while the light source, whether it is a laser or an intense pulsed flash light plays a minor role. Get a lifetime IPL home device with the same hair removal effect as laser at the most cost-effective price with MimiSilk.
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Does MimiSilk IPL Hair Removal Device is safe?
We're excited to share with you that MimiSilk IPL Hair Removal Devices are FDA cleared, ensuring a high standard of safety and efficacy. They are also CE, TGA, PSE, SFDA and CII certified.
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Does IPL hair removal hurt?
Unlike laser hair removal, IPL or intense pulsed light hair removal is generally considered to be much safer and less painful. This is because IPL uses a multi-spectrum bulb vs a single-wavelength laser. You may feel a slight tingle in sensitive areas during treatment, but it should not be painful.
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How do I know if my skin tone is compatible with the Device?
On the basis of Fitzpatrick Photo typing Scale, the effect is different according to skin tone. It's best for skin tone: White, Ivory, Beige, Light Brown, Brown, except the Dark Brown. And it is not suitable for red, white, gray and light color hair.
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How many flashes does it offer?
The valid maximum pulse counter of the device is up to 500,000 times.
When the remaining pulse counter of the device shows '000000', it means that the device has reaches the end of its service life. In this case, you need to replace and purchase a new one, and you can go to your local provider or direct contact the manufacturer.
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What is the technical specifications?
- Light Wavelength Range: 510~1200nm
- Spot Size (Window size of IPL): 3.5cm²
- Flashes: 500,000
- Treatment Level: Level 1 to 5
- Max Energy: 12J±20%
- Energy Density: 1.37J/cm² ~ 4.11J/cm²
- Pulse Duration: 4.0~8.0milliseconds
- Pulse Interval: 0.7~2.5s
- Input power: AC100~240V
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How do I use the IPL device?
1. Prepare Your Skin
Use the included razor to shave any hairs longer than 2 mm (1/16 in) in the treatment area. Make sure your skin is completely dry before applying the device.2. Select Mode Connect the power cord to the adapter, and insert the plug into a power outlet. Short press the On/Off button to turn on the device. Goggle up to protect your eyes. Press and hold the Round button for 2 to 3 seconds to enable Smart mode.
3. Start the Treatment Place the light outlet flush against the skin to be treated and at a 90-degree angle. After hair removal is complete, press and hold the On/Off button for 1 to 2 seconds to turn off the device.
*Please refer to the instruction manual for more details.
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Do I need to shave clean before treatment?
Yes, we recommend that you shave the treatment area before using your handset. Shaving the hair to the appropriate length will help IPL effectively focus on the hair follicles. Prior to use, make sure your skin is in good condition without any injury and wound, as well as your skin is shaved, clean and dry (free of any residue such as powders, creams, makeup, antiperspirants, or deodorants).
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How often should I use MimiSilk IPL Hair Removal Device?
We recommend using the handset three times a week for the first month to achieve the best results. After that, you can use it once every two weeks or once a month for touch-ups as needed.
Additionally, we suggest making adjustments based on your hair growth. If you notice thicker hair or stubborn areas, you can increase the intensity level and frequency of usage. However, it's important to monitor your skin's reaction and adjust accordingly to avoid any discomfort or adverse effects. -
Why do I need to stick with it for at least a year?
Our hair grows in stages (anagen, telogen and catagen phases). About 10% of your hair in actively attached to the root (anagen phase) when you come in for a treatment and that is the hair we are able to effectively remove during that session. Following the treatment, 2-3 weeks later, you may notice all the hairs falling then some patches growing back. The hair regrowth is the hair that was not actively attached at the root and we will then remove during our next session. This is why it requires more than one or two treatments.
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What areas does MimiSilk IPL Hair Removal Device treat?
You can use your handset on most parts of your body where unwanted hair tends to occur, including your arms, underarms, hands, legs, chin, neck, back, and bikini line. But please do not use around the eyes, use only below cheekbones.
To prevent discomfort, we advise treating the bikini area, inner thighs, and buttocks on the lowest intensity level, as the skin in these areas can be more sensitive. -
Can I use it on sensitive area?
Yes. When using in sensitive areas, we advise taking particular care for your safety:
1. Start with the lowest setting;
2. Patch test before a full application;
3. Avoid overlapping in one session;*If you experience any discomfort during use, please stop immediately and consult a professional.
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What is the suitable age range for IPL hair removal?
DO NOT use if you are under the age of 18. The effects of using the system in this age group are unknown. Some follicles may mature earlier, so the decision to use IPL should be based on individual circumstances. We advise anyone under 18 to seek parental approval or consult a specialist, such as a cosmetician or dermatologist, before using our products.
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What should I do after the treatment?
For 24 hours after IPL treatment, we recommend avoiding exposure to artificial light sources (tanning booth, solarium) and activities or skin products that may irritate your skin. Use sunscreen SPF15 when treated areas may be exposed to sun.
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How quickly can I see the results?
You'll start to see results in as soon as 2-3 weeks, however, we recommend weekly treatments for 12 weeks to achieve optimal results. Once you've completed the 12 weeks, we recommend monthly maintenance treatments.
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Is IPL hair removal the permanent solution?
You should see up to 80% hair removal following the scheduled treatment plan. When using your device, you are destroying hair follicles that are currently in the 'anagen' hair growth phase. It is possible that hairs that were not in the 'anagen' phase during treatment will still grow. This is why we recommend doing maintenance treatment once every 1-2 months as needed.
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How can I achieve softer results with hair reduction and not complete removal?
By using less frequently and a softer mode.
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What if I am not satisfied with your device after using it?
Rest assured, you can enjoy a full refund return policy within 90 days from the date of purchase. We will provide a return label, so you won't have to pay any extra shipping fees. Additionally, if the device experiences any non-human damage within two year, we will offer warranty services.
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Can MimiSilk IPL manage PCOS hair growth?
Yes, IPL can help manage PCOS-related hair growth by targeting hair at the root and reducing regrowth. For women with PCOS who may experience increased hair growth, IPL operates just as effectively as it does for those without PCOS. Of course, individuals are unique and results may vary. However, consistent use following our recommended treatment schedule leads to noticeable results.
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Does IPL remove peach fuzz?
Both IPL and laser hair removal offer various benefits for women, helping to control peach fuzz, maintain smooth skin and hormonal hair growth. For men, these technologies offer solutions to reducing ingrown hairs from shaving.
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Can I use IPL on the upper lip?
It works effectively on the upper lip, chin and jawline. We recommend doing a patch test before use. It shouldn't be used near the eyes and along the forehead.
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Are there any side effects?
When using Ice Cooling IPL Home Use Hair Removal Device according to the instructions for use, side effects are rare. However, every aesthetic procedure including the usage of home use devices may cause some degree of side effects. If any of the following conditions [Irritation,Redness,Sun Sensitivity] appear and last more than 24 hours, you should consult your physician.
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Are IPL Hair Removal Devices safe? Will they cause skin disease or cancer?
We guarantees that all UV light has been filtered from the IPL light spectrum, including all wavelengths below 1,200 nanometers. This industry standard applies to most IPL systems and is designed to prevent skin damage from light rays, meaning you will not experience chronic complications such as skin diseases or premature aging or cancer-causing, you can use it without worry.
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Who should not use this product?
IPL hair removal device is not recommended for individuals with any of the following conditions:
- A known skin disorder
- Skin diseases such as allergic dermatitis or eczema
- Photosensitive epilepsy or photosensitivity
- Menstruating, pregnant, or lactating individuals
- Dark black or sunburnt skin (please refer to the skin tone chart)
- Broken skin, scabs, healed wounds, cancer, or hemangiomas
- Any artificial aesthetic, prosthetic, or plastic surgery area
- Tattooed areas -
Can I travel with MimiSilk IPL hair removal devices?
Yes, our devices are battery-free and feature a lightweight, compact design, allowing you to continue doing what you love, wherever you go.
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How do I clean my handset?
To clean your handset, first disconnect the device from the electricity supply. Then, wipe the device down with a clean, dry cloth and 70% alcohol. (Don't use acetone or other abrasive fluids – they may damage your handset.) Then, use a dry cloth or paper towel to dry the device.
*Never immerse your handset or any of its parts in water.
Order
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How do I use a coupon?
Only one coupon can be used per order. Coupons cannot be combined.
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How long will it take for my order to arrive?
Please allow 1–3 business days for your order to process at our warehouse before shipping. Orders that are shipped via standard shipping typically arrive in 5-7 business days while orders shipped via expedited shipping will arrive in about 3-5 business days. International Shipping usually take 7-9 Business Days.
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Do you ship to my country? Do I need to pay customs duties?
We currently ship to the United States, Canada, Australia, European Union, and selected Asian countries, including Saudi Arabia, the United Arab Emirates, Israel, Singapore, Malaysia, Japan and Hong Kong SAR etc. We offer prepaid duties for all the shipments
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Can I change my shipping address?
You can only change the shipping address before your order ships. Once your order has been shipped, we cannot change the delivery address or delivery options. Customers will be responsible for the re-shipping cost.
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What is your return policy?
At MimiSilk, we have a 90-day money back return policy that allows you to shop with confidence.
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How long does it take for me to get my refund?
Once our team receives and inspects your returned product, our accounting team will initiate your refund within 5–10 business days. An email confirmation will be sent to the email address associated with your order, detailing the amount refunded. The way your refund is processed depends on your original payment method.
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What is your return process?
1. Contact us: Contact us and provide your name, order number, the item for exchange or return, photos of the return item, and reasons for your return. Then, we will send you a printable shipping label with instructions. It contains our return address and basic information about your returned order.
2. Print the return label: Pack your return item(s) properly into the original box, and glue the return label we provided outside the box.
3. Take the package to a post office near you: Send item(s) back to us through the local post office. If you are in urgent need of handling the returned parcels, please contact us and provide a tracking number for the returned parcels.
4. We notify you when we get it: We will process your return in 1–3 business days of receipt of the package.
5. Getting your refund: Your refund will be issued to your original payment method soon after we checked your package meets the return standard. Please allow 10–15 business days for the refund to show up in your bank account (the refund processing time may vary from bank to bank).