FAQ

• How long should the treatment be performed on each area(Iris 1450nm)?
  

  Our device divides the entire face into five smart zones. The duration for each zone varies depending on the setting.

  At the same setting, the upper lip and periorbital area have the shortest treatment times, while the forehead and cheeks take longer. The total treatment time for the full face is approximately 5 to 10 minutes.

  Additionally, two beeping sounds will alert you when the treatment for each zone is finished.

• Frequency of MimiSilk Iris 1450nm Use?

  The core period involves 3-4 sessions per week, and the collagen activation process lasts 8 consecutive weeks. This helps to invigorate the skin, activate the repair mechanism, and is the crucial stage for achieving significant results.

  Entering the 4-week rest period, the use will be suspended for 4 weeks. The achievements of the core period will be consolidated to allow the skin sufficient time to recover, adjust, and avoid excessive use.

  Then repeat the "8+4" cycle continuously to ensure that the skin remains in good condition for a long time.

  Tips: If during the "8+4" cycle, there is an interruption of 2 weeks or more, it is recommended to restart the 8+4 cycle to ensure the regeneration effect of collagen.

• Can Mimisilk be used on hands and neck?

  Iris 1450nm is tailored for facial skincare but can also be applied to the neck, chest, and hands. It is FDA-approved for treating wrinkles around the eyes and has been shown to be safe on all skin areas, excluding the thyroid region, regardless of skin type or tone. Many users have noted visible wrinkle reduction on the face, neck, chest, and hands. For these areas, we suggest using the FOREHEAD mode.

• Can I use contact gel with the Iris 1450nm device?

  The home-use laser device does not require gel, as it might interfere with light output and does not help reduce pain (if there is any). Other beauty devices, such as those using radiofrequency and microcurrent, use gel to conduct electricity.

  For most people, the treatment process is nearly painless. For first-time users, we recommend starting with level 1 and progressing to higher levels if tolerated. Compared to the large-spot laser, our fractional laser produces a stronger stinging sensation, especially at levels 2 or 3 for the first time. This also indicates that the device is functioning properly.

• Does Iris 1450nm hurt? Are there any side effects?

  For most individuals, the treatment process is almost painless. For first-time users, we recommend starting with level 1 and progressing to higher levels if tolerated. Compared to the large-spot laser, our fractional laser does have a stronger stinging sensation, especially when using levels 2 or 3 for the first time. This also indicates that the device is working correctly.

  For sensitive skin, we suggest reducing usage frequency to build skin tolerance, such as 1-2 times per week. Here are three tips that might help:

  1. Use stamping instead of scanning to lessen discomfort.
  2. Apply ice to the skin before treatment to help it adapt more quickly.
  3. Taking a deep breath before use is also helpful, as many customers have mentioned.

  It is normal to experience slight redness after treatment. This should fade within 15-20 minutes after applying a facial mask, with no recovery period needed.

• Can I continue to use a tretinoin/retinoid with the Iris?

  You should avoid using this device with a Tretinoin/retinoid. If in the past four weeks or while using it you've experienced any of these conditions, please stop using it:

  1. Taking topical or oral antibiotics.
  2. Undergoing isotretinoin treatment or using similar medications.
  3. Using products containing retinoids, alpha hydroxy acids (AHAs), salicylic acid, retinol, or steroids.
  4. Sunbathing or tanning your skin recently.

  Your safety and skin health are important, so please check these points carefully.

• I have melasma, can I still use this device? I have melasma can I use Iris?

  First, you need to determine if the melasma is in a stable phase. For example, has the existing melasma worsened after sun exposure? If not, you can try the first setting on an area without melasma and observe the results.

  The primary benefit of Iris 1450nm is to reduce fine lines and wrinkles through collagen regeneration, eliminate acne marks, shrink pores, brighten the skin tone, and even out skin color. It is not mainly intended for treating pigmentation problems, especially melasma. However, it can help achieve a brighter complexion by stimulating collagen production and improving the appearance of sunspots, freckles, and epidermal melasma.

• Can the MimiSilk Iris 1450nm be used concurrently with cosmetic treatments, such as LED/RLT, RF, microcurrent, EMS, or hyaluronic acid injections? Any precautions?

  If you plan to use the LED device, a 24-hour interval is generally recommended. However, if you intend to have the RLT [Red Light Therapy] treatment in a clinic, we suggest using it during the 4-week rest period after 8 weeks of using the Iris 1450nm to prevent a small amount of RLT waves from reaching the dermis layer and hindering collagen regeneration.

  The RF device and the Iris 1450nm device should be operated at least 24 hours apart.

  After microcurrent or EMS treatment, wait at least 12 hours before using the MimiSilk Iris, unless there is no visible redness or discomfort.

  After a Pico Laser treatment, wait 30 days before using the MimiSilk Iris. Similarly, after hyaluronic acid or other injectable treatments, it’s recommended to wait 30 days before using the MimiSilk Iris.

• Do you ship to my country? Do I need to pay customs duties?

  We currently ship to the United States, Canada, Australia, all European countries, and selected Asian countries, including Saudi Arabia, the United Arab Emirates, Israel, Singapore, Malaysia, Thailand, the Philippines, Indonesia, Hong Kong SAR, Taiwan, and Macao. We offer prepaid duties for all shipments.

• How it compares with a professional factional laser treatment vs. an at home fractional laser treatment(Iris 1450nm)?

  The highest-level Iris 1450nm laser has a single-beam energy of 12mJ, approximately one-quarter of the energy commonly used in clinical practice, resulting in less pain but requiring a longer treatment time. Therefore, strictly adhering to the "8+4" cycle specified in the operating manual is crucial.