Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 6-12 business days to receive your order. The orders will be shipped from the nearest warehouses in the United States, Germany, and China. Most orders from Europe and the U.S. will arrive within about a week. We're making every effort to deliver it to you quickly.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you free shipping internationally?

Accepted Answer

Yes, we offer free international shipping. And we offer prepaid duties for shipments to the United States, Canada, Australia, and most European and Asian countries.

Question 4

I never got my order, what to do?

Accepted Answer

Please make sure you have tracked your order from our Tracking page. Or email support@mimisilk.com.

Question 5

Shipping Policy

Accepted Answer

We offer two shipping methods: Standard Shipping (6-12 business days for free), Express Shipping+ Signature Required (4-8 business days for $18.99). Orders will be delivered to the address provided at checkout. For multiple addresses, please place separate orders.

Question 6

Do you ship to my country? Do I need to pay customs duties?

Accepted Answer

We currently ship to the United States, Canada, Australia, all European countries, and selected Asian countries, including Saudi Arabia, the United Arab Emirates, Israel, Singapore, Malaysia, Thailand, the Philippines, Indonesia, Hong Kong SAR, Taiwan, and Macao. We offer prepaid duties for all shipments.

Question 7

How do I use a coupon?

Accepted Answer

Only one coupon can be used per order. Coupons cannot be combined.

Question 8

Can I change my shipping address?

Accepted Answer

You can only change the shipping address before your order ships. Once your order has been shipped, we cannot change the delivery address or delivery options. Customers will be responsible for the re-shipping cost.

Question 9

What is your return process?

Accepted Answer

1. Contact us: Contact us and provide your name, order number, the item for exchange or return, photos of the return item, and reasons for your return. Then, we will send you a printable shipping label with instructions. It contains our return address and basic information about your returned order.

2. Print the return label: Pack your return item(s) properly into the original box, and glue the return label we provided outside the box.

3. Take the package to a post office near you: Send item(s) back to us through the local post office. If you are in urgent need of handling the returned parcels, please contact us and provide a tracking number for the returned parcels.

4. We notify you when we get it: We will process your return in 1–3 business days of receipt of the package.

5. Getting your refund: Your refund will be issued to your original payment method soon after we checked your package meets the return standard. Please allow 10–15 business days for the refund to show up in your bank account (the refund processing time may vary from bank to bank).

Question 10

Does the price include sales tax in USA?

Accepted Answer

Yes,  the price includes sales tax in the USA. Also, we offer prepaid duties for shipments to the United States, Canada, Australia, and most European and Asian countries.

Question 11

What is the rate if it is delivered in india?

Accepted Answer

Sorry, we currently cannot support shipping to India due to the tariff issue.

Question 12

Is this FSA/HSA eligible?

Accepted Answer

All our products are skincare or cosmetic items, so they are not FSA/HSA eligible. FSA/HSA-eligible items must mainly treat, cure, or prevent a specific medical condition, as defined by the IRS. Eligible expenses include prescription drugs, doctor visits, copays, bandages, and many OTC items. General health products, cosmetic items, or insurance premiums are usually not eligible.

Question 13

Are there custom duties to UK?

Accepted Answer

Yes, but we provide prepaid duties for shipments to the UK.

Question 14

Do you ship ddp to USA? Does mimisilk pay tariffs to usa?

Accepted Answer

Yes, we’re happy to offer prepaid duties and free shipping to the USA! Your order will be shipped from the closest warehouse, either in the eastern or western regions of the United States, to ensure quick delivery.

Question 15

Where is the Iris device made? And where does it ship from?

Accepted Answer

Iris 1450nm uses Danish beauty science & Dynamic Scan™ magnetic levitation phased-scanning technology. And we ship from warehouses in America, Germany, and Asia. Your order will be shipped from the closest warehouse to ensure quick delivery.

Question 16

What is your return & refund policy?

Accepted Answer

We have a 90-day return policy with free return shipping. The refund can be received within 10 working days. For more information, email support@mimisilk.com. Or check our return/refund/exchange policy here.

Question 17

Can I exchange an item?

Accepted Answer

You can exchange an item for a higher-priced item or the same item for a different size. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. See detailed policy here.

Question 18

Are there customs and vat if you ship to Europe? To which address I have to return?

Accepted Answer

European orders incur tariffs and VAT. Returned items go to our German warehouse for EU countries, US orders return to the nearest East or West Coast warehouse, Asian warehouse for non-EU countries, and orders from other regions.

Question 19

Is there any documentation required for the 90 day money back guarantee?

Accepted Answer

No need. As long as your order was purchased on our website and complies with our return and refund policy, we will ensure a smooth return and refund process. For details, please refer to: https://www.mimisilk.com/policies/refund-policy

Question 20

I would like to know if after 90 days I return the item will I also be refunded the taxes and duties?

Accepted Answer

We handle the deduction and payment of consumption tax and customs duties, making the process easier for you. Please note that we cannot guarantee refunds for these fees.

Question 21

Iris 1450nm Laser

Accepted Answer

Iris 1450nm is safe for all skin types. It is a Non-Ablative Fractional Laser, the same as that used in professional medical aesthetic devices. Stimulates natural collagen production for younger-looking skin in 60 days without pain, redness, or downtime.

Question 22

Iris 1450nm vs NIRA Laser

Accepted Answer

Both of us are FDA-cleared 1450nm non-ablative lasers. Iris 1450nm is a fractional laser, while our micro-beam has a diameter of just 100 micrometers (φ = 100 μm × 30 μm). NIRA 1450nm is a non-fractional laser with large-spot technology (φ = 2 mm). MimiSilk Iris 1450nm delivers more energy and higher efficiency, resulting in faster collagen regeneration (our maximum energy is 2.11 J/cm² compared to Nira Pro's 2.05 J/cm²). Our device stimulates natural collagen production for a more youthful look in 60 days (8 weeks), whereas Nira previously claimed it would take 90 days.

Question 23

1450nm vs 1064nm Laser

Accepted Answer

The 1450nm wavelength is ideal for stimulating collagen regeneration. It mainly targets water as its primary chromophore, penetrating the upper and middle layers of the dermis. It shows the highest sensitivity to both type I and type III collagen, thereby enhancing collagen production more effectively. This wavelength not only reduces fine lines and wrinkles but also helps diminish pigmentation and depressions, tighten pores, and improve skin tone.On the other hand, the 1064nm wavelength mainly targets melanin, reaching the lower and middle dermis layers. Only a small amount of its energy is used for collagen regeneration. The 1064nm laser is more effective at reducing melanin levels. Therefore, the 1450nm wavelength is more effective than the 1064nm in reducing wrinkles, controlling sebaceous activity, minimizing pore size, and decreasing acne scars.

Question 24

Nova 830nm/415nm Laser

Accepted Answer

IBE™ Triple Photoelectric Acne Removal Patent Technology - the first laser acne removal device available for home use on the market. It's safe for 1-5 skin types and only takes 8 seconds per acne spot. Results can be seen as soon as the next day.

Question 25

IPL Hair Removal or Laser

Accepted Answer

Both IPL and laser are solutions to hair reduction. The IPL device is 1/2 the cost of a laser. IPL is safe for 1-5 skin tones and is not recommended for use on blonde, red, grey, or white hair.

Question 26

Who can use the MimiSilk Iris 1450nm Device?

Accepted Answer

The MimiSilk Iris laser can be used by anyone over the age of 18. It is safe to use and suitable for all skin types and tones.

1. Do not use it while your skin has skin diseases, wounds, scabs, bleeding, sunburns, tanned skin, or other similar conditions.
2. Pregnant women and people under 18 years old are not allowed to use this device.
3. This device is not waterproof; do not store or use it in a humid environment.
4. Do not look directly at the scanning window when the device is turned on.
5. Do not use the device while it is charging.

If you are sensitive to light or have taken photosensitizing medications, please do not use this device. If you are unsusulfonease, take a photosensitivity test before using the device. If you are taking medications known to enhance photosensitivity, please do not use this device, as it may cause severe side effects. Such medications include non-steroidal anti-inflammatory drugs (NSAIDs) used for pain relief and inflammation reduction, as well as antibiotics, including tetracyclines and sulfonamides.

Question 27

What areas of the skin can I treat with the MimiSilk Iris 1450nm Device?

Accepted Answer

The device is designed with 5 scanning areas separately based on facial features:

FOREHEAD
PERIORBITAL（left and right)
CHEEK（left and right)
UPPER LIP
CHIN

Based on your needs, you can select one or multiple areas for scanning. The indicators of the designated areas will be brightly lit, while the regions unselected will remain dimly lit.

Tips: Iris 1450nm is designed for facial skincare. It's FDA & CE-cleared for treating wrinkles around the eyes and has been proven safe for use on all skin areas(excluding the thyroid area), regardless of skin type or tone. Many customers have reported visible wrinkle reduction on the full face, neck, chest, and hands. We plan to pursue further FDA clearance for these additional areas to ensure broader treatment claims.

Question 28

Does Iris 1450nm hurt? Are there any side effects?

Accepted Answer

For most individuals, the treatment process is almost painless. For first-time users, we recommend starting with level 1 and progressing to higher levels if tolerated. Compared to the large-spot laser, our fractional laser does have a stronger stinging sensation, especially when using levels 2 or 3 for the first time. This also indicates that the device is working correctly.For sensitive skin, we suggest reducing usage frequency to build skin tolerance, such as 1-2 times per week. Here are three tips that might help:1. Use stamping instead of scanning to lessen discomfort.2. Apply ice to the skin before treatment to help it adapt more quickly.3. Taking a deep breath before use is also helpful, as many customers have mentioned.It is normal to experience slight redness after treatment. This should fade within 15-20 minutes after applying a facial mask, with no recovery period needed.

Question 29

Frequency of MimiSilk Iris 1450nm Use?

Accepted Answer

1. The core period involves 3-4 sessions per week, and the entire process of collagen activation lasts for 8 consecutive weeks. This helps to invigorate the skin, activate the repair mechanism, and is the crucial stage for achieving significant results.
2. Entering the 4-week rest period, the use will be suspended for 4 weeks. The achievements of the core period will be consolidated to allow the skin sufficient time to recover, adjust, and avoid excessive use.
3. Then repeat the "8+4" cycle continuously to ensure that the skin remains in good condition for a long time.
Tips: If during the "8+4" cycle, there is an interruption of 2 weeks or more, it is recommended to restart the 8+4 cycle to ensure the regeneration effect of collagen.

Question 30

How long does it take to see results? - Iris 1450nm

Accepted Answer

Typically, noticeable effects appear within 8 weeks. The functions of controlling oil, smoothing skin, shrinking pores, and reducing fine lines usually show significant results after 4 weeks of use. Significant improvements in skin texture and elasticity were observed in 83% of subjects, with an average reduction of 43% and a maximum reduction of 62%. In 89.7% of subjects with large pores, uneven skin tone, and dark spots, the average brightening improvement was 71%, with a maximum of 87%. 79% of subjects experienced substantial collagen repair, with an average increase in collagen production. All participants with blemishes and scars showed significant reductions after use, with an average improvement of 71% and a peak improvement of 89%.

Question 31

How is MimiSilk Iris 1450nm laser technology different from the Non-fractional laser?

Accepted Answer

1. We employ the Non-Ablative Fractional Laser(NAFL) technology that is the same as that used in professional medical aesthetic devices. However, other products on the market still rely on the energy-distributed large spot technology, Non-Ablative Non-Fractional Laser, which represents a fundamental technological gap.

2. Core parameters: The core advantage of the fractional technology lies not in the area it covers per single application, but in the fact that it can divide the laser into millions of extremely tiny beams. Our individual micro-beam has a diameter of only 100 micrometers, ensuring that the energy is highly concentrated and precisely directed to the dermis layer, thereby efficiently stimulating collagen production while avoiding unnecessary damage to the epidermis.

3. Comparison of results: In contrast, the energy of the large spot technology (such as 2x2mm) is significantly attenuated during transmission, making it difficult to deliver sufficient energy to the dermis layer to generate an effective photothermal effect. The result is naturally greatly compromised.

In summary, the MimiSilk Iris 1450nm laser boasts greater power and efficiency, resulting in faster collagen regeneration. However, compared to large-spot lasers, our segmented laser causes a more noticeable stinging sensation. Mild redness and swelling may occur after use, but this usually subsides within 15 to 20 minutes, requiring no recovery period.

Question 32

What's the difference between MimiSilk Iris 1450nm and other skincare options(LED and Microcurrent Therapy, Collagen Creams)?

Accepted Answer

Iris 1450nm vs. LED Red Light Therapy

Iris 1450nm is 200x more powerful than traditional LED Red Light Therapy, which operates using low-level light in the 500-1200nm range. LED light does not penetrate deeply enough to stimulate collagen production in the dermis and typically only affects the epidermis and shallow dermis. While LED can improve circulation and stimulate cellular activity, its collagen-stimulating effects are inconsistent and superficial, offering less lasting improvement compared to the deep, science-backed results achieved with Iris 1450nm.

Iris 1450nm vs. Microcurrent Therapy

Microcurrent Therapy works by delivering low-level electrical currents to facial muscles, which mimic the body’s natural electrical signals. The primary action of microcurrent is on the muscles, where it can temporarily tighten and tone by improving circulation. However, microcurrent does not penetrate the dermis deeply enough to stimulate collagen production, limiting its effects to temporary muscle toning and superficial lifting rather than collagen remodeling or skin rejuvenation.

Iris 1450nm vs. Collagen Creams

Iris 1450nm is about 20x deeper than the surface-level hydration provided by collagen creams. Our laser energy stimulates fibroblast activity in the dermis, directly promoting collagen and elastin production, leading to long-term skin rejuvenation and wrinkle reduction. In contrast, collagen creams consist of collagen molecules that are too large to penetrate the skin’s barrier, so they only affect the outermost layer, the epidermis. While collagen creams may improve superficial hydration and texture temporarily, they don’t stimulate collagen production in the dermis, offering no substantial long-term effects on skin rejuvenation or wrinkle reduction.

Question 33

Can I travel with the MimiSilk Iris 1450nm Device?

Accepted Answer

Yes, it's portable, wireless devices that travel well. Each laser is small enough to fit in a carry-on bag, does not need to be plugged in for use, and contains a built-in lithium-ion rechargeable battery. If possible, we recommend packing the device in its original packaging to avoid damage.

Question 34

Can the MimiSilk Iris 1450nm be used concurrently with cosmetic treatments, such as LED/RLT, RF, microcurrent, EMS, or injections? Any precautions?

Accepted Answer

If you plan to use the RLT[Red Light Therapy around 600nm-850nm] device, a 24-hour interval is generally recommended. However, we suggest using it during the 4-week rest period after 8 weeks of using the Iris 1450nm to prevent a small amount of RLT waves from reaching the dermis layer and hindering collagen regeneration.The RF device and the Iris 1450nm device should be operated at least 24 hours apart.After microcurrent and EMS treatment, wait at least 12 hours before using the MimiSilk Iris, unless there is no visible redness or discomfort.After a Pico Laser treatment, wait 30 days before using the MimiSilk Iris.It's best to wait 3 to 4 months after your last hyaluronic acid or other injectable treatments, such as Botox or fillers, before starting MimiSilk Iris. This helps ensure your skin's optimal response and safety.

Question 35

Are there any side effects after use Iris 1450nm, and what are the solutions?

Accepted Answer

After each use, the skin may experience a slight redness. In rare cases, due to improper operation or the skin's intolerance to the high-level energy, scabs, blisters or pigmentation may occur. The corresponding solutions include: applying a soothing and moisturizing mask immediately after use, applying a lotion, essence and cream, and applying physical and chemical sunscreen the next day when going out.

Question 36

Can MimiSilk Iris 1450nm be used alongside the laser treatment?

Accepted Answer

The MimiSilk Iris 1450nm and the laser treatment program at the beauty clinic are not mutually exclusive. They can even be used together: After the laser facial treatment is completed offline, there is usually a recovery period. Once the face is free from any damage or redness, our Iris 1450nm can be used in combination to achieve better stabilization and enhance collagen regeneration. If the laser treatment from the beauty clinic is used in conjunction for a long time, we recommend following the frequency of using it every other day and strictly adhering to the "8+4" weeks periodically is not necessary.

For users with deep acne scars, they can combine "beauty clinic fractional laser treatment" (such as 1565nm non-ablative laser) with Iris 1450nm as "post-treatment maintenance". This not only enhances the effect but also prolongs the maintenance period of the beauty clinic treatment.

Of course, from a cost perspective, Iris 1450nm is the most cost-effective choice. It comes with a 90-day money-back guarantee, a 2-year warranty, and a 5-year lifespan for only $599.

Question 37

Can 1450nm eliminate or fade scars?

Accepted Answer

1450nm is a fractional laser and is not recommended for use on hyperplastic scars. It may be effective on other types of scars in theory, but we have not conducted any relevant test reports. Please consult a dermatologist before use.

Question 38

Is MimiSilk Iris 1450nm effective in reducing redness or treating broken capillaries?

Accepted Answer

MimiSilk Iris 1450nm is suitable for treating general redness problems. If the skin is severely red and swollen, leading to significant capillary dilation and accompanied by a weakened skin barrier (with mild itching or pain), it is recommended to first repair the skin barrier, for example, by using skin care products containing keratin and panthenol. After the swelling subsides (without mild itching or pain), conduct a small-scale test first. If there is no obvious allergic reaction, then begin using it.

Question 39

Does MimiSilk Nova 830nm/415nm have FDA or CE certification?

Accepted Answer

MimiSilk Nova 830nm/415nm has been deeply rooted in the Asian acne treatment field for over a decade, earning numerous customer praises. By the end of 2025, this product will make its first attempt to enter the European and American markets, hoping to bring the most advanced acne treatment solutions to global users. Corresponding certification qualifications are currently in the active preparation stage.

Question 40

Who can use the MimiSilk Nova 830nm/415nm Device?

Accepted Answer

The MimiSilk Nova 830nm/415nm is suitable for anyone aged 18 and above. It is particularly for teenagers in their puberty stage and those with acne-prone skin. This device is intended for Fitzpatrick Skin Types I-V. Here are some additional precautions:

1. For teenagers under the age of 18, please use it under the guidance of a dermatologist.
2. If your skin has any skin diseases, wounds, crusts, bleeding, sunburn, darkened skin color, or any other similar conditions, do not use this product.
3. Pregnant women must not use this device.
4. This device is not waterproof. Do not store or use it in damp environments.
5. Do not look directly at the scanning window when the device is on.
6. Do not use this device when charging.

Question 41

Frequency of Nova 830nm/415nm Use?

Accepted Answer

The device should not be used more than five times per day (the frequency may be appropriately increased based on the severity of acne; it is recommended to use 1 to 4 times within 24 hours, with each session lasting either 8 or 16 seconds).

Question 42

How long does it take to see results? - Nova 830nm

Accepted Answer

Only 8 seconds per acne spot. Three-level energy adjustment. Results can be seen as soon as the next day at the fastest.

Question 43

Can I travel with the MimiSilk Nova 830nm/415nm Device?

Accepted Answer

Yes, it's portable, wireless devices that travel well. Each laser is small enough to fit in a carry-on bag, does not need to be plugged in for use, and contains a built-in lithium-ion rechargeable battery. If possible, we recommend packing the device in its original packaging to avoid damage.

Question 44

Are there any restrictions when using acne patches, applying facial creams or taking medications?

Accepted Answer

1. The acne removal patch cannot remove the pimples. It merely absorbs excess oil and body fluids and isolates dirt. It is not recommended for long-term use. A long-term enclosed environment will accelerate the reproduction of Propionibacterium acnes.
2. The cream containing 2.5% benzoyl peroxide can be used in conjunction with Nova 830nm to assist the subsequent moisturizing and repair steps.
3. Generally, topical medications cannot be used together with Nova 830nm/415nm. If you are unsure, please consult a dermatologist.

Question 45

Why doesn't my device work anymore?

Accepted Answer

1. First, please check if the device has entered the child lock mode. Press and hold the power button for 4 seconds to unlock the device. After hearing four beeps, immediately release the power button. At this point, one more beep will be heard, indicating that the device is now usable.
2. Record the fault video and send it to the customer service department via support@mimisilk.com. This will help our technical department identify any potential issues with the product and provide a much quicker solution.
Our products come with a 90-day money-back guarantee and a 2-year warranty. If you have any problems, please feel free to contact us. Our customer service is available 24/7.

Question 46

Can Iris 1450nm be used in conjunction with Nova 830nm/415nm?

Accepted Answer

For people prone to acne, we recommend using Nova 830nm/415nm and Iris 1450nm. During the period when acne is prone to occur, use Nova 830nm first to treat the acne. Once the redness and inflammation subside, then use Iris 1450nm to eliminate acne marks, acne pits, replenish collagen, and ultimately achieve smooth skin (avoiding areas of damaged and swollen skin on the face).

Question 47

What is IPL hair removal?

Accepted Answer

Intense Pulsed Light (IPL) is one of the most painless and long-lasting way to remove hair. Is a light that targets the melanin in the hair follicle, which breaks the cycle of hair regrowth. With continued use, it delivers long-lasting hair reduction.IPL hair removal treatments are a great way to achieve long-lasting results without the hassle of shaving or waxing.

Question 48

Does MimiSilk IPL Hair Removal Device is safe?

Accepted Answer

We're excited to share with you that MimiSilk IPL Hair Removal Devices are FDA cleared, ensuring a high standard of safety and efficacy. They are also CE, TGA, PSE, SFDA and CII certified.

Question 49

Does IPL hair removal hurt?

Accepted Answer

Unlike laser hair removal, IPL or intense pulsed light hair removal is generally considered to be much safer and less painful. This is because IPL uses a multi-spectrum bulb vs a single-wavelength laser. You may feel a slight tingle in sensitive areas during treatment, but it should not be painful.

Question 50

How do I know if my skin tone is compatible with the IPL Device?

Accepted Answer

On the basis of Fitzpatrick Photo typing Scale, the effect is different according to skin tone. It's best for skin tone: White, Ivory, Beige, Light Brown, Brown, except the Dark Brown. And it is not suitable for red, white, gray and light color hair.

Question 51

How many flashes does the IPL device offer?

Accepted Answer

The valid maximum pulse counter of the device is up to 500,000 times.
When the remaining pulse counter of the device shows '000000', it means that the device has reaches the end of its service life. In this case, you need to replace and purchase a new one, and you can go to your local provider or direct contact the manufacturer.

Question 52

What is the technical specifications of IPL device?

Accepted Answer

Light Wavelength Range: 510~1200nm
Spot Size (Window size of IPL): 3.5cm²
Flashes: 500,000
Treatment Level: Level 1 to 5
Max Energy: 12J±20%
Energy Density: 1.37J/cm² ～ 4.11J/cm²
Pulse Duration: 4.0~8.0milliseconds
Pulse Interval: 0.7~2.5s
Input power: AC100~240V

Question 53

How do I use the IPL device?

Accepted Answer

1. Prepare Your Skin
Use the included razor to shave any hairs longer than 2 mm (1/16 in) in the treatment area. Make sure your skin is completely dry before applying the device.

2. Select Mode Connect the power cord to the adapter, and insert the plug into a power outlet. Short press the On/Off button to turn on the device. Goggle up to protect your eyes. Press and hold the Round button for 2 to 3 seconds to enable Smart mode.

3. Start the Treatment Place the light outlet flush against the skin to be treated and at a 90-degree angle. After hair removal is complete, press and hold the On/Off button for 1 to 2 seconds to turn off the device.

*Please refer to the instruction manual for more details.

Question 54

Do I need to shave clean before treatment?

Accepted Answer

Yes, we recommend that you shave the treatment area before using your handset. Shaving the hair to the appropriate length will help IPL effectively focus on the hair follicles. Prior to use, make sure your skin is in good condition without any injury and wound, as well as your skin is shaved, clean and dry (free of any residue such as powders, creams, makeup, antiperspirants, or deodorants).

Question 55

How often should I use MimiSilk IPL Hair Removal Device?

Accepted Answer

We recommend using the handset three times a week for the first month to achieve the best results. After that, you can use it once every two weeks or once a month for touch-ups as needed.

Additionally, we suggest making adjustments based on your hair growth. If you notice thicker hair or stubborn areas, you can increase the intensity level and frequency of usage. However, it's important to monitor your skin's reaction and adjust accordingly to avoid any discomfort or adverse effects.

Question 56

Why do I need to stick with it for at least a year?

Accepted Answer

Our hair grows in stages (anagen, telogen and catagen phases). About 10% of your hair in actively attached to the root (anagen phase) when you come in for a treatment and that is the hair we are able to effectively remove during that session. Following the treatment, 2-3 weeks later, you may notice all the hairs falling then some patches growing back. The hair regrowth is the hair that was not actively attached at the root and we will then remove during our next session. This is why it requires more than one or two treatments.

Question 57

What areas does MimiSilk IPL Hair Removal Device treat?

Accepted Answer

You can use your handset on most parts of your body where unwanted hair tends to occur, including your arms, underarms, hands, legs, chin, neck, back, and bikini line. But please do not use around the eyes, use only below cheekbones.

To prevent discomfort, we advise treating the bikini area, inner thighs, and buttocks on the lowest intensity level, as the skin in these areas can be more sensitive.

Question 58

Can I use the IPL device on sensitive area?

Accepted Answer

Yes. When using in sensitive areas, we advise taking particular care for your safety:
1. Start with the lowest setting;
2. Patch test before a full application;
3. Avoid overlapping in one session;
*If you experience any discomfort during use, please stop immediately and consult a professional.

Question 59

What is the suitable age range for IPL hair removal?

Accepted Answer

DO NOT use if you are under the age of 18. The effects of using the system in this age group are unknown. Some follicles may mature earlier, so the decision to use IPL should be based on individual circumstances. We advise anyone under 18 to seek parental approval or consult a specialist, such as a cosmetician or dermatologist, before using our products.

Question 60

What should I do after the hair removal treatment?

Accepted Answer

For 24 hours after IPL treatment, we recommend avoiding exposure to artificial light sources (tanning booth, solarium) and activities or skin products that may irritate your skin. Use sunscreen SPF15 when treated areas may be exposed to sun.

Question 61

How quickly can I see the results? - IPL device

Accepted Answer

You'll start to see results in as soon as 2-3 weeks, however, we recommend weekly treatments for 12 weeks to achieve optimal results. Once you've completed the 12 weeks, we recommend monthly maintenance treatments.

Question 62

Is IPL hair removal the permanent solution?

Accepted Answer

You should see up to 80% hair removal following the scheduled treatment plan. When using your device, you are destroying hair follicles that are currently in the 'anagen' hair growth phase. It is possible that hairs that were not in the 'anagen' phase during treatment will still grow. This is why we recommend doing maintenance treatment once every 1-2 months as needed.

Question 63

What if I am not satisfied with your device after using it?

Accepted Answer

Rest assured, you can enjoy a full refund return policy within 90 days from the date of purchase. We will provide a return label, so you won't have to pay any extra shipping fees. Additionally, if the device experiences any non-human damage within two year, we will offer warranty services.

Question 64

Can MimiSilk IPL device manage PCOS hair growth?

Accepted Answer

Yes, IPL can help manage PCOS-related hair growth by targeting hair at the root and reducing regrowth. For women with PCOS who may experience increased hair growth, IPL operates just as effectively as it does for those without PCOS. Of course, individuals are unique and results may vary. However, consistent use following our recommended treatment schedule leads to noticeable results.

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